top of page

Customer Relationship Management

Stronger customer relationships start with smarter systems.

Turn Relationships into Revenue with CRM Strategy & Implementation

Your customers are your most valuable asset—are you managing those relationships effectively? Emberstone Consulting helps businesses implement and optimize Customer Relationship Management (CRM) systems that improve sales, service, and retention.

​

From selecting the right platform to training your team, we make CRM systems simple, strategic, and scalable. Whether you're starting from scratch or refining an existing setup, we ensure your CRM aligns with your customer journey, business goals, and team workflow.

Why your business needs a CRM Solution

  • Losing track of leads, follow-ups, or customer data

  • Inconsistent customer communication or service

  • Relying on spreadsheets or siloed systems

  • Wanting to boost repeat business and loyalty

Our CRM Consulting Services Include:

  • CRM Selection & Custom Implementation Assistance

  • Workflow Automation & Lead Tracking

  • Customer Segmentation & Data Cleanup

  • Sales Funnel Optimization

  • CRM Training for Teams

Emberstone Consulting - located in Western New York helping businesses grow and thrive by improving processes, adopting technology, and enhancing customer experience

Emberstone Consulting helps WNY companies streamline their processes, embrace technology with confidence, and delivery exceptional customer experiences.

585-237-8687

Western, NY, USA

 

© 2025 by Emberstone Consulting

bottom of page